PM Kisan Complaint Online : For millions of farmers across India, the Pradhan Mantri Kisan Samman Nidhi (PM-Kisan) scheme is a vital source of financial support. This direct benefit transfer of ₹6,000 per year, paid in three equal installments, is a cornerstone of the government’s farmer welfare initiatives. However, with a database as vast as India’s farming community, technical glitches, verification issues, and payment delays are inevitable.
If you are one of the many beneficiaries facing problems, knowing how to file a PM Kisan complaint online is crucial. This comprehensive guide is your one-stop solution. We will walk you through every single step, from identifying the problem to escalating your grievance, ensuring you get the financial support you are entitled to.
Understanding the PM Kisan Scheme: A Quick Refresher
Before we dive into the complaint process, let’s quickly recap what the PM Kisan scheme entails. Launched in December 2018, its objective is to provide financial assistance to small and marginal farmer families for procuring various inputs related to agriculture and allied activities.
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Beneficiaries: Small and Marginal Farmer (SMF) families who collectively own cultivable land up to 2 hectares.
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Benefit: ₹6,000 per year, released in three equal installments of ₹2,000 directly into the bank accounts of the beneficiaries.
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Mode of Payment: Direct Benefit Transfer (DBT).
Despite the streamlined DBT process, issues can arise at any point in the beneficiary journey. Recognizing the problem is the first step toward resolution.
Section 1: Common Reasons for PM Kisan Payment Failure & Grievances
Why hasn’t your installment arrived? The reason could be one of the following, which makes filing a targeted PM Kisan complaint online necessary.
1. e-KYC Pending or Incomplete
This is, by far, the most common reason for payment holds. The government has made it mandatory for all beneficiaries to complete their e-KYC to receive benefits. If your KYC is pending, your payment will be withheld.
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What it involves: e-KYC can be done using your Aadhaar number linked to your registered mobile number.
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Source: According to the official PM Kisan portal, “e-KYC is MANDATORY for PM KISAN Registered Farmers.” [Link 1: https://fw.pmkisan.gov.in/KnowAboutEKYC.aspx]
2. Payment Status Shows ‘Failed’
Sometimes, the payment is processed but fails to credit to your bank account. This can happen due to:
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Incorrect bank account number.
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Bank account being inactive or closed.
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A mismatch between the name on your PM Kisan profile and your bank account.
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Technical issues at the bank’s end.
3. Name Mismatch Between Aadhaar, PM Kisan, and Bank Records
If the name on your PM Kisan registration does not exactly match the name on your Aadhaar card or your bank account, the payment gateway will flag it, leading to failure. For example, “Ram Singh” vs “Ram Kumar Singh” can cause a problem.
4. Bank Account Not Linked or Verified
Your registered bank account must be linked with your Aadhaar number and active for DBT. If you’ve changed your bank account and not updated it in the PM Kisan portal, payments will continue to go to the old, possibly inactive, account.
5. Land Record Discrepancies
The scheme is for farmers who own cultivable land. If there is a discrepancy in the land records submitted during registration, or if the state government’s land database has not been properly synchronized, your eligibility might be under scrutiny.
6. Lapsed or Invalid Aadhaar Number
Your Aadhaar number must be valid and active. If it has expired or has been deactivated for any reason, it will disrupt the payment process.
7. Other Technical Glitches
Server downtime during payment cycles, slow internet connections, or bugs on the portal can sometimes show erroneous statuses.
Understanding these root causes empowers you to identify your specific issue, which is critical when you proceed to file your PM Kisan complaint online.
Section 2: Prerequisites Before Filing a PM Kisan Complaint Online
To ensure a smooth and effective complaint process, keep the following documents and information handy. Trying to file a complaint without this data will only lead to frustration.
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Aadhaar Number: This is your primary identifier.
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Registered Mobile Number: The mobile number linked to your PM Kisan and Aadhaar profile. You will receive an OTP on this number.
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PM Kisan Beneficiary ID: This is a unique ID provided to you upon registration.
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Bank Account Details: Your account number and the correct IFSC code.
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Specific Details of the Problem: Note down the installment number that failed, the date you noticed the issue, and any error messages you saw.
Section 3: A Step-by-Step Guide to File a PM Kisan Complaint Online
This is the core of our guide. We will walk you through the official grievance redressal mechanism on the PM Kisan portal.
Method 1: Through the Official PM Kisan Portal (Primary Method)
The most direct and official way to file your grievance is through the ‘Grievance’ module on the PM Kisan website.
Step 1: Visit the Official PM Kisan Website
Open your web browser and go to the official portal: https://pmkisan.gov.in/. Always ensure you are on the correct, secure website to avoid phishing scams.
Step 2: Navigate to the ‘Grievance’ Section
On the homepage, look for the ‘Grievance’ menu or a button/icon labeled ‘Raise Your Grievance’. Click on it.
Step 3: Select ‘Complaint’ as Grievance Type
You will be redirected to a new page. Here, under the ‘Grievance Type’ dropdown, select ‘Complaint’.
Step 4: Enter Your Personal Details
You will now see a form. Fill in the required details accurately:
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Full Name: As per your Aadhaar.
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Email ID: (Optional but recommended).
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Mobile Number: Your registered mobile number.
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Aadhaar Number: Your 12-digit Aadhaar number.
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State: Select your state from the dropdown.
Then, click on the ‘Get Data’ button. This will auto-fetch your basic registration details from the PM Kisan database.
Step 5: Describe Your Grievance in Detail
This is the most important part. A vague complaint will lead to a delayed resolution. Be precise and factual.
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Subject: Write a clear subject line. E.g., “Payment Failure for 13th Installment” or “e-KYC Not Working Despite Multiple Attempts”.
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Grievance Description: Elaborate on the problem.
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Mention your Beneficiary ID.
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Specify the installment number that failed.
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Mention the date you checked the status.
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Describe any error messages you encountered.
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Clearly state what you need them to do (e.g., “Please update my bank details,” “Please resolve the e-KYC issue.”).
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Step 6: Upload Supporting Documents (Crucial Step)
If you have any documents that can support your claim, upload them. This adds immense weight to your complaint.
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What to upload?
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A screenshot of the ‘Payment Failed’ status.
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A copy of your bank passbook showing the correct name and account number.
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A copy of your Aadhaar card.
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Step 7: Submit the Form and Note Your Grievance ID
After filling in the CAPTCHA code, click the ‘Submit’ button. A success message will appear on the screen along with a unique Grievance ID/Ticket Number.
IMPORTANT: Write down or take a screenshot of this Grievance ID immediately. This is your reference number for all future follow-ups.
Method 2: Filing a Complaint via the PM Kisan Helpline
For those who are not comfortable with the online portal, the telephone helpline is an effective alternative.
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PM Kisan Helpline Number: 155261 or 011-23381092
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How to Proceed:
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Call the number from your registered mobile.
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You will be connected to a customer service representative.
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Clearly explain your issue and provide them with your Aadhaar number or Beneficiary ID.
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They can often guide you through the solution or register a complaint on your behalf.
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Do not forget to ask for a complaint ticket number for reference.
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Method 3: Escalating the Issue via CPGRAMS
If your complaint on the PM Kisan portal is not resolved within a reasonable time (e.g., 2-3 weeks), you can escalate it to the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
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Website: https://pgportal.gov.in/
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Process:
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Register on the portal.
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File a new grievance.
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Select the Ministry of Agriculture and Farmers Welfare as the concerned authority.
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Mention that you have already filed a complaint on the PM Kisan portal and provide your Grievance ID.
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This platform ensures higher-level oversight and often leads to faster resolution for stuck cases.
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Section 4: How to Check Your PM Kisan Complaint Status Online
Filing a complaint is only half the battle. You must follow up on its status.
Step 1: Go to the PM Kisan portal and click on ‘Grievance’.
Step 2: This time, select ‘Track your Grievance Status’.
Step 3: Enter your Grievance ID and the CAPTCHA code.
Step 4: Click ‘Submit’. You will see the current status of your complaint, which could be:
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Registered: Your complaint has been received.
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Forwarded to SNO/State Nodal Officer: The issue has been sent to the state-level authority for verification.
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Under Process: The concerned department is working on it.
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Closed (Resolved): Your issue has been fixed.
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Closed (Not Addressed): This is a negative closure. If this happens, you may need to re-file with more details or escalate to CPGRAMS.
Section 5: Proactive Solutions: How to Fix Common Issues Without Filing a Complaint
Before or even after filing a complaint, you can try to resolve some issues yourself.
1. How to Complete PM Kisan e-KYC Online
Since this is the biggest hurdle, let’s break it down.
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Option A: On the PM Kisan Portal
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Go to the ‘Farmer’s Corner’ on the homepage and click ‘eKYC’.
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Enter your Aadhaar number and captcha. Click ‘Search’.
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An OTP will be sent to your Aadhaar-linked mobile number.
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Enter the OTP and submit. Your e-KYC will be completed instantly.
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Option B: Through the PM Kisan Mobile App
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Download the official ‘PM Kisan’ app from the Google Play Store.
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Log in using your Aadhaar number.
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Navigate to the ‘eKYC’ section and follow the same OTP-based process.
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Outer Link 1: For the most authoritative and latest information on e-KYC, always refer to the official page: PM Kisan e-KYC Information
2. How to Correct Your Name or Address
Name corrections usually require intervention from the local authorities.
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Contact your local Patwari or Revenue Department Officer.
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Provide them with proof (Aadhaar, land records) of the correct spelling.
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They will update the details in the state’s land record database, which will eventually sync with the PM Kisan portal.
3. How to Change/Update Bank Account Details
Updating bank details is now possible online:
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On the PM Kisan portal, under ‘Farmer’s Corner’, click ‘Edit Farmer Details’ or ‘Change Bank Account Details’.
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Authenticate with your Aadhaar number and OTP.
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You can then enter your new bank account number and IFSC code.
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Submit the changes. They will be verified before being approved.
Section 6: PM Kisan Helpline & Customer Care – A Complete Directory
For direct assistance, here are all the official contact points:
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Toll-Free PM Kisan Helpline Number: 155261
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Other Contact Numbers: 011-23381092, 011-24300693
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PM Kisan Email ID: pmkisan-ict[at]gov[dot]in
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Official Website: https://pmkisan.gov.in
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Physical Address: Ministry of Agriculture & Farmers’ Welfare, Krishi Bhawan, New Delhi – 110001.
Outer Link 2: For a broader understanding of farmer rights and support systems, the Department of Agriculture, Cooperation & Farmers’ Welfare website is a valuable resource: DAC&FW
Section 7: Frequently Asked Questions (FAQs)
Q1. I filed a PM Kisan complaint online 15 days ago, but the status is still ‘Under Process’. What should I do?
A: If there’s no movement after 15-20 days, escalate the issue via the CPGRAMS portal (as explained in Section 3, Method 3). Quote your original Grievance ID for faster tracking.
Q2. My e-KYC is failing repeatedly. What is the solution?
A: This typically happens if your mobile number is not linked with Aadhaar. Visit the nearest Aadhaar Seva Kendra to get your mobile number updated in your Aadhaar profile. Once done, the e-KYC OTP process will work.
Q3. Can I file a PM Kisan complaint online without an Aadhaar number?
A: While it is challenging, you can try using your registered mobile number or Beneficiary ID. However, Aadhaar is the primary key for all processes, so having it is highly recommended.
Q4. What is the time limit for resolving a PM Kisan complaint?
A: There is no fixed, legally mandated timeline, but most straightforward issues (like e-KYC) are resolved within a week. Complex issues involving land records or bank details may take a month or more.
Q5. Is there any PM Kisan complaint WhatsApp number?
A: As of now, there is no official WhatsApp-based grievance redressal system announced by the PM Kisan authority. Rely only on the official channels mentioned in this guide to avoid scams.
Conclusion: Be Patient, Persistent, and Proactive
Navigating the PM Kisan complaint online process can be frustrating, but it is not insurmountable. The key is to be systematic. Identify the exact problem, gather your documents, file a detailed complaint through the official channel, and diligently track its status. Use the helpline for guidance and don’t hesitate to escalate if needed.
The PM Kisan scheme is designed for your benefit, and the government is continuously working to improve its delivery mechanisms. By using the right tools and following the correct procedures, you can ensure that you receive the support that is rightfully yours.
Disclaimer: This blog post is a comprehensive guide created for informational purposes based on the official PM Kisan portal and related government releases. The processes and interfaces are subject to change by the concerned authorities. For the most current and official information, always refer to the PM Kisan official website.
