Gurgaon: More than 37% of all road-related complaints logged on Haryana’s flagship grievance redressal platform — Mhari Sadak — originate from the state’s most urbanised districts.As of Feb 7, the Mhari Sadak app and portal received 8,204 complaints across Haryana. Of these, 1,482 complaints were reported from Gurgaon and 1,522 from Faridabad, together accounting for nearly 3,004 complaints, as per data accessed by TOI.
While Panipat tops total complaints — at 1,923 — Gurgaon has the highest number of complaints among all districts “still under process”, indicating a heavier pendency burden. While Panipat is the single worst-performing district in terms of road-related grievances, the situation in Gurgaon is particularly alarming. Despite its status as Haryana’s economic engine, over 66% of complaints remain unresolved. Official data shows that 982 out of 1,482 complaints are still “in progress”, while only 430 were resolved. Another 70 complaints were rejected, leaving residents questioning the pace of civic response in the city.An MCG official said, “This portal/app has road-related grievances of all the roads of the city irrespective of the govt agencies. We take up these complaints promptly and try to resolve them immediately.” In contrast, Faridabad presents a relatively better picture. Of the 1,522 complaints received, 1,088 (71%) were resolved, 334 are still under process, and 100 were rejected. While the resolution rate is higher, the sheer volume of complaints continues to underline persistent road infrastructure problems in the district. The mounting backlog in key urban centres suggests that digital reporting alone has not translated into timely action on the ground. With several complaints still pending, especially in Gurgaon, the data exposes a widening gap between residents’ expectations and administrative delivery.Lalit Suraj Bhola, a resident of Sector 9A, said, “Various stretches in the city need immediate repair and residents consistently raise these issues on multiple platforms meant to file such complaints. However, these complaints remain unaddressed a majority of the time. There is no accountability of any govt agency.” It was on Monday that Haryana CM Nayab Singh Saini said that, irrespective of the departments concerned, all roads of the city should be repaired and made motorable within one month.As far as the funds are concerned, the MCG alone has a budgetary allocation of Rs 80 crore for the construction and redevelopment of roads for the current FY. Moreover, for the repair and maintenance of roads and footpaths, MCG has a budgetary allocation of Rs 8 crore for the current FY.
