If you want to complain about UP Electricity (Uttar Pradesh Power Corporation Limited – UPPCL), you can follow these steps:
1. Online Complaint Options
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UPPCL Official Website:
Visit https://www.upenergy.in/ and log in to the consumer portal to register your complaint. -
SMS Complaint:
Send an SMS to 95551 in the format:
COMP<space>Consumer Number<space>Complaint Details -
UP Power App:
Download the UP Power App (available on Google Play & Apple App Store) and lodge your complaint.
2. Helpline Numbers
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Toll-Free Number: 1912 or 1800-180-3333
(Call to register a complaint or check status) -
Discom-Specific Numbers (if applicable):
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Lucknow (PVVNL): 1800-180-3333
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Kanpur (MVVNL): 1800-180-5252
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Agra (PVVNL): 1800-180-3333
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Varanasi (PVVNL): 1800-180-3333
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3. Offline Complaint
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Visit the nearest UPPCL Sub-Divisional Office or Electricity Complaint Center.
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Submit a written complaint to the Executive Engineer (XEN) or Junior Engineer (JE) of your area.
4. Social Media & Higher Authorities
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Twitter (X): Tag @UPPCL_Official and @upcmo with your complaint details.
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Email: Send an email to helpdesk@upenergy.in or ce@upenergy.in (Chief Engineer).
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CPGRAM (Centralized Public Grievance Redressal System):
File a complaint at https://pgportal.gov.in/ if unresolved.
5. Escalation (If No Resolution)
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Contact the UPPCL Chairman Office: 0522-2288933
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UP Electricity Regulatory Commission (UPERC): https://www.uperc.org/
Tips for Effective Complaint
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Provide your consumer number and meter number.
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Mention exact location (pole number, transformer details if possible).
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Keep a complaint reference number for follow-up.
