The Pradhan Mantri Kisan Samman Nidhi (PM-Kisan) scheme is a transformative initiative by the Government of India, providing crucial financial support to millions of farmers across the country. This direct benefit transfer (DBT) of ₹6,000 per year is a lifeline for countless agricultural families. However, like any large-scale digital system, beneficiaries can sometimes encounter issues—delayed payments, status showing “Failure,” or names missing from the beneficiary list.
When problems arise, knowing the correct PM-Kisan complaint number and the right procedure to escalate your grievance is paramount. This comprehensive guide is your one-stop resource for navigating the PM-Kisan grievance redressal system. We will provide you with the official helpline numbers, a detailed, step-by-step walkthrough of the online complaint process, and expert tips to ensure your issue is resolved swiftly and effectively.
Understanding the PM-Kisan Grievance Redressal System
Before we dive into the specific complaint numbers, it’s essential to understand how the government has structured the support system. The platform is designed to be multi-layered, offering both central and state-level support to address the diverse needs of farmers.
The primary modes of support are:
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Helpline Numbers: For immediate telephonic assistance.
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Online Grievance Portal: For formal, trackable complaint registration.
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State Nodal Officers: For issues that require intervention at the state level.
We will cover each of these in exhaustive detail.
The Official PM-Kisan Complaint Number and Helpline Contacts
This is the information you are primarily searching for. The Government of India has established a dedicated helpline for PM-Kisan beneficiaries.
PM-Kisan Helpline Number
The central PM-Kisan complaint number or helpline is:
📞 155261 OR 📞 011-23381092
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Toll-Free Status: The number 155261 is a toll-free number. You can call from any landline or mobile without incurring charges.
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Operational Hours: These helplines are typically operational on all working days (Monday to Friday) during standard government office hours (9:00 AM to 5:30 PM). It is advisable to avoid calling on national holidays.
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Language Support: The helplines usually support Hindi and English. In many cases, operators may also be available in regional languages.
What to Prepare Before Calling the PM-Kisan Complaint Number
To make your call effective, have the following information ready:
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Your Aadhaar Number.
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Your Bank Account Number linked to PM-Kisan.
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Your registered Mobile Number.
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Any previous transaction reference numbers or complaint IDs you may have.
What Issues Can You Resolve via the Helpline?
The customer care executives at the PM-Kisan complaint number can assist you with:
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Checking your payment status.
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Inquiring about reasons for payment failure.
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Guiding you on how to correct your name or details in the PM-Kisan database.
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Providing information on how to link your Aadhaar with your bank account.
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Directing you to the appropriate online portal for specific issues.
Beyond the Phone: The Official PM-Kisan Grievance Portal
The most powerful tool at your disposal is the official PM-Kisan website’s “Grievance” module. This is where you should file a formal complaint for any issue that cannot be resolved over the phone. The process is systematic and ensures your complaint is logged, assigned, and tracked.
Step-by-Step Guide to Filing an Online Complaint
Follow these steps meticulously to ensure your grievance is registered correctly.
Step 1: Visit the Official PM-Kisan Portal
Go to the official website: https://pmkisan.gov.in/. This is the only authentic source for all PM-Kisan related activities. Beware of duplicate or scam websites.
Step 2: Navigate to the ‘Grievance’ Section
On the homepage, find the ‘Farmers Corner’ section. Click on the ‘Grievance’ option.
Step 3: Choose the Appropriate Grievance Type
You will be redirected to a new page. Here, you have two primary options:
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‘Complaint related to Payment’: Use this for issues like non-receipt of payment, payment failure, or incorrect payment amount.
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‘Complaint related to other than Payment’: Use this for problems like name spelling errors, wrong father’s name, bank account details update, Aadhaar seeding issues, or land record discrepancies.
Select the option that best describes your problem.
Step 4: Enter Your Details to File the Complaint
This is the most crucial step. You will be presented with a form.
For “Complaint related to Payment”:
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Aadhaar Number: Enter your 12-digit Aadhaar number.
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Captcha Code: Enter the characters shown in the image.
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Click ‘Submit’. The system will fetch your details and display your name and a list of all instalments. You can then select the specific instalment for which you have a complaint and state the issue.
For “Complaint related to other than Payment”:
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You will need to enter either your Aadhaar Number, Bank Account Number, or PM-Kisan ID.
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After fetching your details, you can select the specific problem category from a dropdown menu (e.g., “Name Correction,” “Bank Account Correction,” “Aadhaar Not Mapped,” etc.).
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Provide a clear and concise description of your issue in the ‘Description’ box.
Step 5: Submit and Note Your Grievance ID
Once you submit the form, the system will generate a unique Grievance ID. This is your reference number for all future follow-ups. Note it down carefully. You will also receive an SMS confirmation on your registered mobile number.
How to Track Your Grievance Status
After filing your complaint, you can easily track its status.
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Go back to the ‘Grievance’ section on the website.
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Click on ‘Track your Grievance Status’.
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Enter your Grievance ID and the Captcha code.
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Click ‘Submit’. The portal will show the current status of your complaint, such as “Registered,” “Forwarded to State,” “Under Process,” or “Resolved.”
State-Level Support: Contacting Your PM-Kisan Nodal Officers
For complex issues that are not resolved through the central helpline or online portal, contacting your state-level nodal officer can be highly effective. These officers have the authority to coordinate with district-level officials and resolve problems related to land records and state-level databases.
The official PM-Kisan portal provides a comprehensive list of these officers.
You can find the complete and updated list here: Official PM-Kisan Contacts Page
This page contains the names, designations, phone numbers, and email addresses of the nodal officers for every state and union territory in India. It is an invaluable resource for escalated issues.
Common PM-Kisan Issues and Their Specific Solutions
Let’s delve deeper into the most frequent problems and their precise solutions.
1. Problem: Payment Status Shows “Failure”
This is one of the most common grievances. A “Failure” status can occur due to several reasons:
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Cause 1: Aadhaar Not Linked or Seeded. Your Aadhaar must be correctly linked to your PM-Kisan record and your bank account.
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Solution: Ensure your Aadhaar is seeded via the PM-Kisan portal. You can also visit your bank to link your Aadhaar with your bank account for DBT.
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Cause 2: Bank Account Details are Incorrect. A mismatch in the name, account number, or IFSC code will lead to failure.
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Solution: File an “Other than Payment” grievance for “Bank Account Correction.” You will likely need to provide a copy of your bank passbook for verification.
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Cause 3: Bank Account is Inactive/Dormant.
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Solution: Visit your bank branch and activate your account.
2. Problem: Name or Details are Incorrect in the PM-Kisan Record
Spelling errors in your name or your father’s name can cause payment rejection.
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Solution: File an “Other than Payment” grievance. Select the category “Name Correction” or “Father Name Correction.” You may be required to submit supporting documents like your Aadhaar card or land records to the local patwari or agriculture department officer for verification.
3. Problem: Beneficiary Not Found or Name Missing from List
If your name does not appear in the beneficiary list, it could be because:
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You do not meet the eligibility criteria (e.g., you belong to an institutional landowner category).
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Your land records have not been updated or verified at the state level.
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Your Aadhaar authentication failed.
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Solution: This requires action at the local level. Contact your Village Level Worker (VLW), Patwari, or the local agriculture office. They can guide you on the process to get your name included after due verification of your landholding documents. The state nodal officer can also be contacted for guidance on this.
Proactive Measures: How to Avoid Future Complaints
Prevention is always better than cure. Follow these best practices:
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Keep Your Aadhaar Updated: Ensure the mobile number linked to your Aadhaar is active, as it is used for OTP verification.
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Maintain an Active Bank Account: Use a bank account that is active and preferably one that you use regularly. Ensure it is Aadhaar-linked.
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Regularly Check Your Status: Periodically log in to the PM-Kisan portal or use the PM-Kisan Mobile App to check your status and personal details.
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Complete e-KYC: Regularly check the ‘e-KYC’ section on the portal or app and complete the process if it is pending. This is mandatory for receiving payments.
Frequently Asked Questions (FAQs)
Q1. Is the PM-Kisan complaint number 155261 truly toll-free?
Yes, calling 155261 from any telephone network in India is free of charge.
Q2. I called the PM-Kisan complaint number, but the line is busy. What should I do?
Due to high call volumes, the lines can often be busy. The most reliable alternative is to use the online grievance portal as described in this guide. It is available 24/7 and creates a permanent record of your complaint.
Q3. How long does it take to resolve a grievance filed online?
The official timeline for grievance redressal is usually a few weeks. However, it can vary depending on the complexity of the issue and the responsiveness of the state-level authorities. Use your Grievance ID to track the status regularly.
Q4. What if my problem is still not solved after filing an online complaint?
If your grievance remains unresolved for an extended period (e.g., over a month), you should use the contact details of your State Nodal Officer (from the official contacts page) to escalate the issue. Clearly state your Grievance ID and the problem in your communication.
Q5. Where can I find more independent guidance on government schemes?
For reliable information and updates on various government initiatives, you can refer to the comprehensive resources available at India.gov.in, the national portal of India. Another excellent resource for farmer-centric news and policy analysis is the FAO (Food and Agriculture Organization) website, which provides global and local insights into agriculture.
Conclusion: Empowerment Through Information
Knowing the correct PM-Kisan complaint number (155261) is the first step, but as we have detailed, the entire ecosystem—from the helpline and online portal to state nodal officers—is designed to support you. The key to a successful resolution lies in providing accurate information, using the correct channel for your specific problem, and patiently tracking your grievance.
We hope this ultimate guide empowers you to resolve any issues with your PM-Kisan payments efficiently. The scheme is a vital support system for India’s annadata, and by understanding how to navigate its grievance machinery, you can ensure you receive the benefits you are rightfully entitled to.
Disclaimer: The information provided in this blog post is for guidance purposes only. While we strive for accuracy, the official PM-Kisan portal (pmkisan.gov.in) remains the ultimate and authoritative source for all scheme-related information and procedures.
