Hyderabad: US-based money transfer giant Western Union set up its new global capability centre (GCC) in Hyderabad that will focus on AI-led innovation, technology and platform engineering.Set up in collaboration with HCLTech, this is Western Union’s second GCC in the country after Pune. Western Union said the Hyderabad GCC, along with its Pune tech centre, will operate as a global hub for technology, engineering and operations.The two centres will support development of next-generation payments infrastructure, improvements to digital consumer experiences and the build-out of internal capabilities aligned with the company’s ‘Beyond’ strategy. Western Union will also leverage HCLTech’s AI-powered solutions, including AI Force, to speed up product and platform modernisation, Western Union said on Tuesday.The new GCC is expected to house around 400 employees, as per an announcement made in Dec.Devin McGranahan, president and CEO of Western Union, said the centre marks an important step in the company’s Western Union’s transformation journey and expansion in India. “Through our strategic partnership with HCLTech, we are combining deep engineering expertise with advanced AI capabilities to go beyond payments, accelerate innovation and deliver seamless, secure experiences for millions of customers worldwide.“
